Policies

Personal Information: We collect personal information to process your order, support your experience, and for internal analytics and marketing.
Security: We implement a variety of security measures to maintain the safety of your personal information.
Third Parties: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Use of Site: The TSN Off-Road website is provided for your personal and non-commercial use. Unauthorized use of the website and systems, including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information posted on the site is strictly prohibited.
Copyrights and Trademarks: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of TSN Off-Road or its content suppliers and protected by international copyright laws.

Processing Times: All orders are processed within 1-2 business days. If there is any delay, we will notify you via email.
Shipping Methods: We currently offer UPS Ground for shipping within the United States. Shipping costs are based on weight and destination and will be calculated at checkout.
International Shipping: We do not offer international shipping at this time. All orders are shipped within the United States only.
Tracking Information: Once your order is shipped, we will send you a tracking number so you can follow your package until it arrives.

Return Period: Returns can be made within 30 days of receipt.
Condition for Return: Products must be returned unused and in their original packaging.
Refund Process: Refunds will be processed back to the original method of payment within 7 days of receiving the returned item.
Exchanges: If you need to exchange an item for a different size or color, please return the original item for a refund within 30 days and place a new order.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at support@tsnoffroad.com to resolve the issue.

Coverage: All products come with a lifetime warranty covering defects in materials and workmanship under normal use.
Exclusions: This warranty does not cover damage caused by improper installation, misuse, or alterations.
Claim Process: To make a warranty claim, please contact our customer service team at support@tsnoffroad.com with your order number and details of the defect.

Payment Processing: We process all payments through our secure platform, ensuring a safe and smooth transaction for all purchases.
Accepted Methods of Payment: We accept a variety of payment methods including major credit cards such as Visa, MasterCard, American Express, and Discover.
Secure Transactions: All transactions are encrypted with advanced security protocols to protect your personal and financial information complying with the strictest PCI DSS standards.
Confirmation and Invoicing: After you place your order, you will receive an email confirmation detailing your purchase. An invoice will also be available in your account, which you can access at any time.
Sales Tax: Applicable sales tax will be automatically calculated and added to your order based on your shipping address and the current tax rates.
Payment Issues: If you encounter any issues with your payment, please contact our customer support team at support@tsnoffroad.com for assistance.

Contact Information: If you have any questions or concerns about your order, our products, or our policies, please contact us at support@tsnoffroad.com.
Business Hours: Our customer service team is available from 9 AM to 5 PM EST, Monday through Friday.

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